ARTWORK / DESIGN
PRINTING / PRODUCTION
By placing an order, the customer agrees to the following conditions of Hire. All rental items remain the property of Stimuli Couture Design. The rental agreement is between Stimuli Couture Design and the Customer.
1. RENTERS RESPONSIBILITIES
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession until the items are accepted back into the possession of Stimuli Couture Design.
2. RENTAL PERIOD
The rental period is for 1-3 days. Stimuli Couture Design must agree to any extension to this period. Should the rental items be held for a longer period without prior agreement, the Customer will be charged a full days rental for every additional day.
3. CONDITION OF ITEMS
Some items do show some wear in the form of minor scratches, discoloration, scuffs and chips.
Upon supply of rental items to the Customer, the Customer is required to inspect the items and acknowledge via signature the condition of items. Please allow up to 30 minutes for inspection. If the Customer fails to do this, the rental items are deemed to have been supplied in a clean and undamaged condition.
Upon return of the rental items to Stimuli Couture Design, Stimuli Couture Design will inspect the items to ensure they are in the same condition as they were supplied. Please allow up to 30 minutes for inspection.
4. DELIVERY & PICKUP
Pick-up and delivery service is available at an extra cost. Collect & drop-off times to be agreed at time of booking.
5. CARE, WASHING & PACKAGING
The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items. The Customer is also responsible for ensuring that any food or liquid displayed on the rental items does not cause any damage to the items including heat damage, scratching or staining.
All rental items supplied by Stimuli Couture Design are clean and ready to use. Due to the age and fragile condition of our rental items we prefer to wash items ourselves. We do not charge additional cleaning fees. All excess food & liquids should be carefully removed from the rental items with a paper towel or cloth. Under no circumstances should the rental items be cleaned with a scourer or washed in a dishwasher.
All rental items supplied by Stimuli Couture Design are packaged carefully to protect against breakage or damage during transit. If the Customer is dropping-off rental items at our business premises, they are required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
6. DAMAGED, BREAKAGE & LOSS
A security deposit is required when paying the final balance and will be refunded once the rental items have been inspected and cleared of damage, breakage or loss. Security deposit will be refunded within 7 days, in full or deducted according to any damage, breakage or loss.
Security deposit amount is determined by the order total as listed on the Customer’s invoice. For orders totaling $300 or less, a $100 security deposit is payable. For orders totaling greater than $300, a security deposit equal to 35% of order total is payable.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit the Customer will be charged for the additional costs which is payable within 7 days of your event.
7. PAYMENT POLICIES
A booking deposit equal to 50% of order total will be required at time of booking. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed unless booking deposit is paid. The final balance is payable 7 days prior to the Customer’s event.
We accept cash payment via bank transfer. Stimuli Couture Design account details are included on Customer invoice.
8. ORDER CHANGES & CANCELLATIONS
Changes to orders, including additions, substitutions & reductions can be made up to 7 days prior to the Customer’s event. Additions & substitutions are subject to availability. Reductions after that time will be charged 50% of the hire cost.
All cancellations must be made in writing to Stimuli Couture Design. In the event of cancellation, the Customer’s deposit will be refunded in full if they let us know 30 days or more from the event date. If the Customer lets us know less than 30 days from their event date, they will be charged 50% of the hire cost.
Stimuli Couture Design accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
Stimuli Couture Design reserves the right to change these Conditions of Hire at any time.